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Monthly stay terms

Version 2026-10-19.2

These terms apply to stays of 30 nights or more booked on onlycharming.com and complement our general booking terms. If there is any contradiction, these terms prevail for monthly stays.

1. Seasonal rental contract

The apartment is let as a seasonal rental under article 3 of the Spanish Urban Leases Act (Law 29/1994), for a justified temporary need (work, studies, medical treatment, relocation or similar). Before arrival, during online check-in, you will state the reason for your stay and sign the seasonal rental contract, which governs the stay together with these terms.

2. Price and payment schedule

  • The price is the monthly rate shown when booking, with the monthly discount already applied.
  • Utilities (electricity, water, heating and internet) are included in the price, with electricity and gas included up to €150 per month. We ask you to use them responsibly.
  • Payments follow calendar months. When you book you pay the first period (from your arrival to the end of that month), cleaning and any one-off charges, and any later month whose payment would already have been requested.
  • Each following month is requested on the 27th of the previous month and must be paid before the 2nd of the month. The last period runs until your departure date.
  • The payment schedule with dates and amounts is shown before you pay, in the confirmation email and in the downloadable PDF.

3. Payment by card

  • Each card payment carries a 2.5% card payment fee, shown separately before you pay.
  • Your card is stored securely by our secure payment gateway; we never see or store the full card number.
  • By accepting these terms you authorise Only Charming, S.L.U. to charge each monthly payment of the schedule to the same card on the 27th of the previous month, for the amounts shown, and the deposit when applicable. We will email you the receipt of each charge.
  • Make sure you have enough balance or credit available on the 27th of each month. If a charge fails, we will send you a link to pay with another card or by bank transfer, and you must settle it within two days.

4. Payment by bank transfer

  • No fee. The first payment must reach our account within 48 hours of booking if you arrive in more than a month, or 24 hours if you arrive sooner. Until then we hold the apartment for you; if the payment does not arrive in time, the booking is cancelled at no cost and the apartment is released.
  • Use only the booking code as the payment reference and send us the receipt to reservas@onlycharming.com.
  • On the 27th we will send you the amount of the following month, which must reach our account before the 2nd of that month.
  • We will never ask you to pay into a different account. If you receive other bank details, do not pay and call us on +34 910 420 200.

5. Late payment

If a monthly payment has not been received before the 2nd of the month (or a failed card charge is not settled within two days), we will send you a reminder and contact you to resolve it. Failure to pay is a breach of the seasonal rental contract and we may terminate it under the terms of the contract and the law.

6. Cancellation and early departure

  • Free cancellation until 14 days before arrival: we refund the amount paid, to the same payment method.
  • After that, the amount paid is not refunded.
  • Early departure: let us know before the 27th of a month and we will not request the following months. Months already paid or requested are not refunded.

7. Security deposit

The security deposit shown when booking is paid together with the first payment (with no card fee) and is returned within 14 days of check-out, after checking the apartment. Its purpose is to cover damage and missing items: it is not a way of paying the monthly payments, which must be paid in full on their dates. Even so, you authorise us to apply it to any amount you owe under the booking or the contract, explaining it to you. Card payments are refunded to the same card; transfers, to the account you indicate.

8. Changes

To change dates or guests, write to us. If the change is possible we will recalculate the payment schedule and send it to you before applying it.

9. Communications

You accept that the email address and phone number you give when booking are the official channel for all communications about the booking and the contract (payment requests, receipts, reminders and notices), and that they will be considered received when sent there. Communications from us will only be made through those channels, and you must send yours to reservas@onlycharming.com or +34 910 420 200; other channels are not valid for either party. Keep them up to date and let us know if they change.

10. Contact

reservas@onlycharming.com · +34 910 420 200 (24 h) · Calle de las Veneras 9, 28013 Madrid.