What’s the difference between the non-refundable and refundable rates?
Non-refundable is the cheapest but can’t be changed or refunded. With the refundable rate: free cancellation until 23:59 (Madrid time) 2 days before arrival. After that, 50% of the booking is charged; on the day of arrival or in case of no-show, 100% of the booking is charged.
How does the best price guarantee work?
If you find the same apartment, dates and rate cheaper on another website, we match the price and beat it by 5% (up to €100 per booking).
Can I stay for a month or longer?
Of course. From 30 nights you get the monthly rate with a discount and free cancellation up to 14 days before. The seasonal contract is signed online before you arrive.
Do you invoice companies?
Yes. Send us your company details when you book or afterwards and we’ll send you the invoice.
How do I get in?
With self check-in: before you arrive we send you the code and instructions, and you can check in until midnight.
What if something goes wrong?
Call us, we answer 24 hours a day: +34 910 420 200. There’s always someone from the team to help.
When do I pay?
When you book, by card or Google Pay. If the apartment has a deposit, it isn’t charged: it’s a pre-authorisation a few days before arrival.
What time can I check in and out?
It’s shown on each apartment. If you arrive late, you can add late check-in when you book.
Do you have baby cots?
In the apartments that offer one, add it as an extra when you book and we’ll have it ready before you arrive.
What’s included in the apartment?
Always: bed linen, towels, cleaning products and shower gel. The kitchen is fully equipped with small appliances, and every apartment has a coffee maker (Nespresso, moka pot… depending on the apartment). Utilities (electricity, water, heating and internet) are included. On stays of 30 nights or more, electricity and gas are included up to €150 per month, so we ask you to use them responsibly.
Is there wifi?
Yes. All apartments have high-speed fibre wifi.
Does it have a lift, a terrace or air conditioning? Which floor is it on?
You’ll find it on each apartment’s page, under «Good to know»: beds, lift and floor, air conditioning, terrace or balcony, coffee maker and nearest metro. Any other question, just call us.
What are the beds like?
Each apartment shows how many beds there are and what type. If you need a specific size, ask us and we’ll confirm before you book.
Which metro station is nearby?
On each apartment’s page, under «Good to know», you’ll see the nearest metro stations with their lines and walking time.
Is the neighbourhood safe?
Our apartments are in central, residential neighbourhoods of Madrid. As in any big city, keep an eye on your belongings in crowded areas. If you’re choosing between neighbourhoods, we’ll advise you based on what you’re looking for.
What is the best neighbourhood to stay in Madrid?
It depends on what you want: to walk everywhere, Sol, Palacio or the Literary Quarter; for a quiet feel, Chamberí or Retiro; for nightlife, Chueca and Malasaña; for value, Arganzuela, Usera or Vallecas. Compare them in our guide «The best neighbourhoods to live in Madrid».
How much does it cost to rent an apartment by the month in Madrid?
Depending on the area and month, a whole month for two ranges from about €1,700 in the most affordable areas to over €4,000 in the centre. Our price guide shows real ranges by neighbourhood and month.
Do you have apartments near hospitals?
Yes, near La Paz, 12 de Octubre, Gregorio Marañón, La Princesa and others. For La Paz, metro line 10 goes straight to Begoña from Tetuán, Chamberí, Chueca and Plaza de España. With a refundable rate in case dates change.
Do you rent to students?
Yes, by the month and with a seasonal agreement stating the reason for the stay. We have apartments near Ciudad Universitaria, Comillas and CEU, or with direct links to the Autónoma and Carlos III universities.
Do you work with companies and relocated staff?
Yes: invoices in the company’s name, apartments with 1 to 6 bedrooms for teams, a monthly rate from 30 nights and 24-hour phone support. Request a quote on our companies page.
Any other question? +34 910 420 200 · reservas@onlycharming.com